Policies
Privacy Policy
This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.
Order Changes
Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery.
If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our Shop directly at
(416-266-8778). We are also able to accept cancellations or change requests via e-mail.
Guarantee
We guarantee 100% satisfaction on all floral and gift items. If you are not completely satisfied, please contact our Shop at (416-266-8778)
Information We Collect
If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.
When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.
Substitution Policy
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.
All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.
Linked Sites
If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.
Changes to Privacy Statement; Consent
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.
Sales Tax Information
Every Internet order you place with us will be charged a sales tax of 13%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order.
Questions and Comments
We welcome your questions and comments about this Privacy Statement.